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~isPartOf:"Journal of travel and tourism marketing"
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Customer satisfaction
162
Kundenzufriedenheit
162
Consumer behaviour
84
Dienstleistungsqualität
84
Konsumentenverhalten
84
Service quality
84
Holiday behaviour
70
Urlaubsverhalten
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loyalty
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behavioral intentions
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Han, Heesup
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Hyun, Sunghyup Sean
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Yu, Jongsik
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Hsu, Maxwell K.
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Sparks, Beverley
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Al-Ansi, Amr
2
Chen, Xiaohong
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Chung, Namho
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Huang, Songshan
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Koo, Bonhak
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Lam, Iok Keng Veronica
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Lee, Sanghyeop
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Qu, Hailin
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Journal of travel and tourism marketing
Journal of retailing and consumer services
423
International journal of hospitality management
355
Journal of business research : JBR
303
The journal of services marketing
192
The service industries journal
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Tourism management : research, policies, practice
167
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
141
Cogent business & management
104
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
89
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Tourism management perspectives : TMP
81
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
74
Industrial marketing management : the international journal for industrial and high-tech firms
72
Journal of the Academy of Marketing Science
72
Journal of service management
70
Journal of strategic marketing
70
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
SpringerLink / Bücher
65
International journal of quality and service sciences
64
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
53
Journal of retailing
53
Journal of marketing
52
International journal of business information systems : IJBIS
51
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ECONIS (ZBW)
163
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1
Impact of customer relationship management on customer satisfaction : the case of a budget hotel chain
Rahimi, Roya
;
Kozak, Metin
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 40-51
Persistent link: https://www.econbiz.de/10011669947
Saved in:
2
Inter-satisfaction between website and Automated Call Distribution (ACD) systems
Hyun, Martin Yongho
;
Kim, Hyeon-Cheol
;
O’Keefe, …
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 1039-1056
Persistent link: https://www.econbiz.de/10010469184
Saved in:
3
Influence of experiences on memories, satisfaction and behavioral intentions : a study of creative tourism
Ali, Faizan
;
Ryu, Kisang
;
Kashif Hussain
- In:
Journal of travel and tourism marketing
33
(
2016
)
1/3
,
pp. 85-100
Persistent link: https://www.econbiz.de/10011484657
Saved in:
4
The role of airline travelers' pre-recovery emotions during the service recovery process
Nikbin, Davoud
;
Iranmanesh, Mohammad
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
32
(
2015
)
5/6
,
pp. 677-691
Persistent link: https://www.econbiz.de/10011386973
Saved in:
5
The relationships between national identity, hospitality, and satisfaction among foreign hotel guests
Ariffin, Ahmad Azmi M.
;
Nameghi, Ehsaneh Nejad Mohammad
; …
- In:
Journal of travel and tourism marketing
32
(
2015
)
5/6
,
pp. 778-793
Persistent link: https://www.econbiz.de/10011387055
Saved in:
6
The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong
Chan, Andrew
;
Hsu, Cathy H. C.
;
Baum, Tom
- In:
Journal of travel and tourism marketing
32
(
2015
)
1/2
,
pp. 18-33
Persistent link: https://www.econbiz.de/10011312616
Saved in:
7
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
8
How new technology impacts airport's service quality and behavioral intentions
Hong, Seock-Jin
;
Purtell, Clinton
;
Chung, Jin-young
; …
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 235-251
Persistent link: https://www.econbiz.de/10014513638
Saved in:
9
What attributes affect customer satisfaction in green restaurants? : an aspect-based sentiment analysis approach
Shahhosseini, Mansour
;
Nasr, Arash Khalili
- In:
Journal of travel and tourism marketing
41
(
2024
)
4
,
pp. 472-490
Persistent link: https://www.econbiz.de/10014513662
Saved in:
10
Delighted or satisfied? : positive emotional responses derived from theme park experiences
Ma, Jianyu
;
Scott, Noel
;
Gao, Jun
;
Ding, Peiyi
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 1-19
Persistent link: https://www.econbiz.de/10011669945
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