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Measuring quality of information services : combining mystery shopping and customer satisfaction research to assess the performance of tourist offices
Minghetti, Valeria; Celotto, Emilio - In: Journal of travel research : a quarterly publication of … 53 (2014) 5, pp. 565-580
Persistent link: https://www.econbiz.de/10010400560
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The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun; Liu, Wenhui; Gursoy, Dogan - In: Journal of travel research : a quarterly publication of … 58 (2019) 6, pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
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Technology readiness and customer satisfaction with travel technologies : a cross-country investigation
Wang, Ying; So, Kevin Kam Fung; Sparks, Beverley - In: Journal of travel research : a quarterly publication of … 56 (2017) 5, pp. 563-577
Persistent link: https://www.econbiz.de/10011687294
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Asymmetrical influences of service robots' perceived performance on overall customer satisfaction : an empirical investigation leveraging online reviews
Borghi, Matteo; Mariani, Marcello M. - In: Journal of travel research : a quarterly publication of … 63 (2024) 5, pp. 1086-1111
Persistent link: https://www.econbiz.de/10014582437
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The effect of tourism services on travelers' quality of life
Neal, Janet D.; Uysal, Muzaffer; Sirgy, M. Joseph - In: Journal of travel research : a quarterly publication of … 46 (2007) 2, pp. 154-163
Persistent link: https://www.econbiz.de/10003860839
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The impact of customer-to-customer interaction on cruise experience and vacation satisfaction
Huang, Jue; Hsu, Cathy H. C. - In: Journal of travel research : a quarterly publication of … 49 (2010/11) 1, pp. 79-92
Persistent link: https://www.econbiz.de/10003966178
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Effects of interpretive guiding outcomes on tourist satisfaction and behavioral intention
Huang, Songshan; Weiler, Betty; Assaker, Guy - In: Journal of travel research : a quarterly publication of … 54 (2015) 3, pp. 344-358
Persistent link: https://www.econbiz.de/10010527084
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Why can package tours hurt tourists? : evidence from China’s tourism demand in Hong Kong
Chen, Yong; Schuckert, Markus; Song, Haiyan; Chon, Kaye - In: Journal of travel research : a quarterly publication of … 55 (2016) 4, pp. 427-439
Persistent link: https://www.econbiz.de/10011458620
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Perceived destination image : an image model for a winter sports destination and its effect on intention to revisit
Hallmann, Kirstin; Zehrer, Anita; Müller, Sabine - In: Journal of travel research : a quarterly publication of … 54 (2015) 1, pp. 94-106
Persistent link: https://www.econbiz.de/10010474694
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Do satisfied tourists really intend to come back? : three concerns with empirical studies of the link between satisfaction and behavioral intention
Dolnicar, Sara; Coltman, Tim; Sharma, Rajeev - In: Journal of travel research : a quarterly publication of … 54 (2015) 2, pp. 152-178
Persistent link: https://www.econbiz.de/10010484825