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~isPartOf:"Journal of travel research : a quarterly publication of the Travel and Tourism Research Association"
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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A Critical Incident Approach to Examining the Effects of Service Failures on Customer Relationships: The Case of Swedish and U.S. Airlines
Bejou, David
;
Edvardsson, Bo
;
Rakowski, James P.
- In:
Journal of travel research : a quarterly publication of …
35
(
1996
)
1
,
pp. 35-40
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