//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of travel research : a quarterly publication of the Travel and Tourism Research Association"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The Impact of a Customer Servi...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
96
Kundenzufriedenheit
96
Holiday behaviour
62
Urlaubsverhalten
62
Tourism
38
Tourismus
38
Consumer behaviour
34
Konsumentenverhalten
34
Dienstleistungsqualität
30
Service quality
30
Tourism marketing
26
Tourismusmarketing
26
Tourism industry
25
Tourismuswirtschaft
25
Beziehungsmarketing
24
Relationship marketing
24
satisfaction
19
Destination management
17
Destinationsmanagement
17
Emotion
11
Viral marketing
11
Virales Marketing
11
Tourism destination
10
Tourismusregion
10
Brand image
9
International tourism
9
Internationaler Tourismus
9
Markenimage
9
USA
9
United States
9
Arbeitszufriedenheit
8
Job satisfaction
8
Satisfaction
8
Zufriedenheit
8
tourist satisfaction
8
Airline
7
Designation of origin
7
Fluggesellschaft
7
Herkunftsbezeichnung
7
Lebensqualität
7
more ...
less ...
Online availability
All
Undetermined
58
Free
6
Type of publication
All
Article
105
Type of publication (narrower categories)
All
Article in journal
105
Aufsatz in Zeitschrift
105
Systematic review
1
Übersichtsarbeit
1
Language
All
English
105
Author
All
Sirgy, M. Joseph
6
Bošnjak, Michael
3
Gursoy, Dogan
3
Lee, Choong-Ki
3
Petrick, James F.
3
Prayag, Girish
3
Reichel, Arie
3
Ribeiro, Manuel Alector
3
So, Kevin Kam Fung
3
Yu, Grace B.
3
Assaker, Guy
2
Chen, Ning
2
Choi, Miju
2
Crotts, John C.
2
Han, Heesup
2
Hernández-Maestro, Rosa M.
2
Hosany, Sameer
2
Hsu, Cathy H. C.
2
Hwang, Yoo Hee
2
Law, Chun Hung Roberts
2
Lee, JungHoon
2
Mattila, Anna S.
2
Muñoz-Gallego, Pablo A.
2
Neal, Janet D.
2
Olya, Hossein
2
Sparks, Beverley
2
Uysal, Muzaffer
2
Wang, Ying
2
Woosnam, Kyle M.
2
Zehrer, Anita
2
Agag, Gomaa M.
1
Ahrholdt, Dennis C.
1
Al-Ansi, Amr
1
Alarcón-Urbistondo, Pilar
1
Alegre Martín, Joaquín
1
Ali, Faizan
1
Araña, Jorge E.
1
Arx, Widar von
1
Bajs, Irena Pandža
1
Bar-Lev, Shirly
1
more ...
less ...
Published in...
All
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
International journal of hospitality management
546
Journal of retailing and consumer services
539
Journal of business research : JBR
411
The service industries journal
365
The journal of services marketing
272
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
267
Tourism management : research, policies, practice
222
International journal of contemporary hospitality management
212
Journal of travel and tourism marketing
204
Journal of hospitality marketing & management
195
Working paper / National Bureau of Economic Research, Inc.
183
NBER working paper series
182
Auditing : a journal of practice & theory
176
NBER Working Paper
164
Services marketing quarterly
163
Journal of air transport management
158
The TQM journal : the international review of organizational improvement
152
Cogent business & management
151
Journal of service research : JSR
139
Service business
132
International journal of productivity and quality management : IJPQM
131
International journal of quality & reliability management
121
International journal of quality and service sciences
119
Journal of service management
119
International journal of services and operations management
111
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
111
Industrial marketing management : the international journal for industrial and high-tech firms
108
Total quality management & business excellence
108
Health care management review : HCM review
106
SpringerLink / Bücher
106
Asia Pacific journal of marketing and logistics
103
Discussion paper series / IZA
96
Psychology & marketing
96
Quality management journal : QMJ
96
The accounting review : a publication of the American Accounting Association
96
Journal of the Academy of Marketing Science
95
Tourism management perspectives : TMP
94
Managing service quality : MSQ ; an international journal
92
The international journal of bank marketing : IJBM
87
more ...
less ...
Source
All
ECONIS (ZBW)
105
Showing
1
-
10
of
105
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun
;
Liu, Wenhui
;
Gursoy, Dogan
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
6
,
pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
Saved in:
2
Measuring quality of information services : combining mystery shopping and customer satisfaction research to assess the performance of tourist offices
Minghetti, Valeria
;
Celotto, Emilio
- In:
Journal of travel research : a quarterly publication of …
53
(
2014
)
5
,
pp. 565-580
Persistent link: https://www.econbiz.de/10010400560
Saved in:
3
Technology readiness and customer satisfaction with travel technologies : a cross-country investigation
Wang, Ying
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of travel research : a quarterly publication of …
56
(
2017
)
5
,
pp. 563-577
Persistent link: https://www.econbiz.de/10011687294
Saved in:
4
Flying to quality : cultural influences on online reviews
Stamolampros, Panagiotis
;
Korfiatis, Nikolaos
; …
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
3
,
pp. 496-511
Persistent link: https://www.econbiz.de/10011983334
Saved in:
5
Perceived destination image : an image model for a winter sports destination and its effect on intention to revisit
Hallmann, Kirstin
;
Zehrer, Anita
;
Müller, Sabine
- In:
Journal of travel research : a quarterly publication of …
54
(
2015
)
1
,
pp. 94-106
Persistent link: https://www.econbiz.de/10010474694
Saved in:
6
Why can package tours hurt tourists? : evidence from China’s tourism demand in Hong Kong
Chen, Yong
;
Schuckert, Markus
;
Song, Haiyan
;
Chon, Kaye
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
4
,
pp. 427-439
Persistent link: https://www.econbiz.de/10011458620
Saved in:
7
Authentic concepts : effects on tourist satisfaction
Engeset, Marit Gundersen
;
Elvekrok, Ingunn
- In:
Journal of travel research : a quarterly publication of …
54
(
2015
)
4
,
pp. 456-466
Persistent link: https://www.econbiz.de/10011296033
Saved in:
8
Effects of interpretive guiding outcomes on tourist satisfaction and behavioral intention
Huang, Songshan
;
Weiler, Betty
;
Assaker, Guy
- In:
Journal of travel research : a quarterly publication of …
54
(
2015
)
3
,
pp. 344-358
Persistent link: https://www.econbiz.de/10010527084
Saved in:
9
Understanding the influence of airport servicescape on traveler dissatisfaction and misbehavior
Taheri, Babak
;
Olya, Hossein
;
Ali, Faizan
;
Gannon, …
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
6
,
pp. 1008-1028
Persistent link: https://www.econbiz.de/10012231771
Saved in:
10
Relationships among senior tourists' perceptions of tour guides' professional competencies, rapport, satisfaction with the guide service, tour satisfaction, and word of mouth
Hwang, Jinsoo
;
Lee, JungHoon
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
8
,
pp. 1331-1346
Persistent link: https://www.econbiz.de/10012150540
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->