Understanding the influence of airport servicescape on traveler dissatisfaction and misbehavior
Babak Taheri, Hossein Olya, Faizan Ali, and Martin Joseph Gannon
| Year of publication: |
2020
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| Authors: | Taheri, Babak ; Olya, Hossein ; Ali, Faizan ; Gannon, Martin Joseph |
| Published in: |
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association. - Thousand Oaks, Calif. [u.a.] : Sage, ISSN 1552-6763, ZDB-ID 2036634-6. - Vol. 59.2020, 6, p. 1008-1028
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| Subject: | servicescape | dissatisfaction | misbehavior | complexity theory | fuzzy-set qualitative comparative analysis | Dienstleistungsqualität | Service quality | Flughafen | Airport | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Qualitative Methode | Qualitative method |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/0047287519877257 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012231771