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~isPartOf:"Journal of travel research : a quarterly publication of the Travel and Tourism Research Association"
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Customer satisfaction
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Sirgy, M. Joseph
6
Bošnjak, Michael
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Lee, Choong-Ki
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Petrick, James F.
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
Journal of retailing and consumer services
422
International journal of hospitality management
355
Journal of business research : JBR
302
The journal of services marketing
192
The service industries journal
178
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
SpringerLink / Bücher
126
Cogent business & management
108
Services marketing quarterly
99
IMF Staff Country Reports
95
Journal of service research : JSR
89
The TQM journal : the international review of organizational improvement
88
Journal of air transport management
87
Service business
86
Asia Pacific journal of marketing and logistics
85
Tourism management perspectives : TMP
84
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Psychology & marketing
79
The international journal of bank marketing : IJBM
78
International journal of productivity and quality management : IJPQM
76
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
69
International journal of services and operations management
68
Total quality management & business excellence
66
International journal of quality and service sciences
65
Journal of Asian finance, economics and business : JAFEB
65
IMF Working Papers
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Managing service quality : MSQ ; an international journal
59
International journal of quality & reliability management
58
Springer eBook Collection
55
International journal of services, economics and management
54
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ECONIS (ZBW)
96
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1
The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun
;
Liu, Wenhui
;
Gursoy, Dogan
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
6
,
pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
Saved in:
2
Measuring quality of information services : combining mystery shopping and customer satisfaction research to assess the performance of tourist offices
Minghetti, Valeria
;
Celotto, Emilio
- In:
Journal of travel research : a quarterly publication of …
53
(
2014
)
5
,
pp. 565-580
Persistent link: https://www.econbiz.de/10010400560
Saved in:
3
Technology readiness and customer satisfaction with travel technologies : a cross-country investigation
Wang, Ying
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of travel research : a quarterly publication of …
56
(
2017
)
5
,
pp. 563-577
Persistent link: https://www.econbiz.de/10011687294
Saved in:
4
Tourists' life satisfaction at home and away : a tale of two cities
Simpson, Penny M.
;
Siguaw, Judy A.
;
Sheng, Xiaojing
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
2
,
pp. 161-175
Persistent link: https://www.econbiz.de/10011432529
Saved in:
5
Tourists' evaluation of a romantic themed attraction : expressive and instrumental issues
Pearce, Philip
;
Wu, Mao-Ying
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
2
,
pp. 220-232
Persistent link: https://www.econbiz.de/10011432555
Saved in:
6
An exploratory study of residents’ perception of place image : the case of Kavala
Stylidis, Dimitrios
;
Sit, Jason
;
Biran, Avital
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
5
,
pp. 659-674
Persistent link: https://www.econbiz.de/10011486278
Saved in:
7
Why can package tours hurt tourists? : evidence from China’s tourism demand in Hong Kong
Chen, Yong
;
Schuckert, Markus
;
Song, Haiyan
;
Chon, Kaye
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
4
,
pp. 427-439
Persistent link: https://www.econbiz.de/10011458620
Saved in:
8
Couple's decision-making process and their satisfaction with the tourist destination
Rojas-de-Gracia, María-Mercedes
;
Alarcón-Urbistondo, Pilar
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
5
,
pp. 824-836
Persistent link: https://www.econbiz.de/10012050657
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9
Investigating tourists' revisit proxies : the key role of destination loyalty and its dimensions
Stylos, Nikolaos
;
Bellou, Victoria
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
7
,
pp. 1123-1145
Persistent link: https://www.econbiz.de/10012050738
Saved in:
10
User-generated content sources in social media : a new approach to explore tourist satisfaction
Narangajavana Kaosiri, Yeamduan
;
Callarisa Fiol, Luis José
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
2
,
pp. 253-265
Persistent link: https://www.econbiz.de/10011982325
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