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~isPartOf:"Journal of travel research : a quarterly publication of the Travel and Tourism Research Association"
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Customer satisfaction
94
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Sirgy, M. Joseph
6
Petrick, James F.
4
Bošnjak, Michael
3
Gursoy, Dogan
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Lee, Choong-Ki
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Prayag, Girish
3
Reichel, Arie
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Ribeiro, Manuel Alector
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So, Kevin Kam Fung
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Yu, Grace B.
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Chen, Ning
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2
Hosany, Sameer
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2
Hwang, Yoo Hee
2
Law, Chun Hung Roberts
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Lee, JungHoon
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Mattila, Anna S.
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Muñoz-Gallego, Pablo A.
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Neal, Janet D.
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Olya, Hossein
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Sparks, Beverley
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Uysal, Muzaffer
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1
Ali, Faizan
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Arx, Widar von
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
International journal of hospitality management
548
Journal of retailing and consumer services
541
Journal of business research : JBR
415
The service industries journal
370
The journal of services marketing
272
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
269
Tourism management : research, policies, practice
228
International journal of contemporary hospitality management
213
NBER working paper series
208
Working paper / National Bureau of Economic Research, Inc.
208
Journal of travel and tourism marketing
204
Journal of hospitality marketing & management
196
Auditing : a journal of practice & theory
186
SpringerLink / Bücher
184
NBER Working Paper
183
Journal of air transport management
168
Services marketing quarterly
163
Cogent business & management
154
The TQM journal : the international review of organizational improvement
152
Journal of service research : JSR
140
Service business
139
International journal of productivity and quality management : IJPQM
135
International journal of quality & reliability management
121
International journal of quality and service sciences
121
Journal of service management
120
Industrial marketing management : the international journal for industrial and high-tech firms
114
International journal of services and operations management
113
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
111
Total quality management & business excellence
109
Health care management review : HCM review
106
Asia Pacific journal of marketing and logistics
103
The accounting review : a publication of the American Accounting Association
103
Discussion paper series / IZA
101
Psychology & marketing
97
Journal of the Academy of Marketing Science
96
Quality management journal : QMJ
96
Tourism management perspectives : TMP
95
Managing service quality : MSQ ; an international journal
92
International journal of services, economics and management
87
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ECONIS (ZBW)
105
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1
The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun
;
Liu, Wenhui
;
Gursoy, Dogan
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
6
,
pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
Saved in:
2
Measuring quality of information services : combining mystery shopping and customer satisfaction research to assess the performance of tourist offices
Minghetti, Valeria
;
Celotto, Emilio
- In:
Journal of travel research : a quarterly publication of …
53
(
2014
)
5
,
pp. 565-580
Persistent link: https://www.econbiz.de/10010400560
Saved in:
3
Technology readiness and customer satisfaction with travel technologies : a cross-country investigation
Wang, Ying
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of travel research : a quarterly publication of …
56
(
2017
)
5
,
pp. 563-577
Persistent link: https://www.econbiz.de/10011687294
Saved in:
4
Flying to quality : cultural influences on online reviews
Stamolampros, Panagiotis
;
Korfiatis, Nikolaos
; …
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
3
,
pp. 496-511
Persistent link: https://www.econbiz.de/10011983334
Saved in:
5
Perceived destination image : an image model for a winter sports destination and its effect on intention to revisit
Hallmann, Kirstin
;
Zehrer, Anita
;
Müller, Sabine
- In:
Journal of travel research : a quarterly publication of …
54
(
2015
)
1
,
pp. 94-106
Persistent link: https://www.econbiz.de/10010474694
Saved in:
6
Why can package tours hurt tourists? : evidence from China’s tourism demand in Hong Kong
Chen, Yong
;
Schuckert, Markus
;
Song, Haiyan
;
Chon, Kaye
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
4
,
pp. 427-439
Persistent link: https://www.econbiz.de/10011458620
Saved in:
7
Authentic concepts : effects on tourist satisfaction
Engeset, Marit Gundersen
;
Elvekrok, Ingunn
- In:
Journal of travel research : a quarterly publication of …
54
(
2015
)
4
,
pp. 456-466
Persistent link: https://www.econbiz.de/10011296033
Saved in:
8
Effects of interpretive guiding outcomes on tourist satisfaction and behavioral intention
Huang, Songshan
;
Weiler, Betty
;
Assaker, Guy
- In:
Journal of travel research : a quarterly publication of …
54
(
2015
)
3
,
pp. 344-358
Persistent link: https://www.econbiz.de/10010527084
Saved in:
9
Understanding the influence of airport servicescape on traveler dissatisfaction and misbehavior
Taheri, Babak
;
Olya, Hossein
;
Ali, Faizan
;
Gannon, …
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
6
,
pp. 1008-1028
Persistent link: https://www.econbiz.de/10012231771
Saved in:
10
Relationships among senior tourists' perceptions of tour guides' professional competencies, rapport, satisfaction with the guide service, tour satisfaction, and word of mouth
Hwang, Jinsoo
;
Lee, JungHoon
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
8
,
pp. 1331-1346
Persistent link: https://www.econbiz.de/10012150540
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