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Postvisit destination loyalty judgments : developing and testing a comprehensive congruity model
Bošnjak, Michael; Sirgy, M. Joseph; Hellriegel, Sarah; … - In: Journal of travel research : a quarterly publication of … 50 (2010/11) 5, pp. 496-508
Persistent link: https://www.econbiz.de/10009300461
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Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries
Weber, Karin; Hsu, Cathy H. C. - In: Journal of travel research : a quarterly publication of … 61 (2022) 1, pp. 50-63
Persistent link: https://www.econbiz.de/10012794781
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Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon; Ok, Chihyung; Lee, Seung-hoon; Lee, Choong-Ki - In: Journal of travel research : a quarterly publication of … 57 (2018) 3, pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
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Effects of travel motivation, past experience, perceived constraint, and attitude on revisit intention
Huang, Songshan Sam; Hsu, Cathy H. C. - In: Journal of travel research : a quarterly publication of … 48 (2009/10) 1, pp. 29-44
Persistent link: https://www.econbiz.de/10003891312
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Vacationers and eWOM : who posts, and why, where, and what?
Bronner, Fred; Hoog, Robert de - In: Journal of travel research : a quarterly publication of … 50 (2010/11) 1, pp. 15-26
Persistent link: https://www.econbiz.de/10008857497
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Tourism marketing in an era of paradigm shift
Li, Xiang (Robert); Petrick, James F. - In: Journal of travel research : a quarterly publication of … 46 (2008) 3, pp. 235-244
Persistent link: https://www.econbiz.de/10003673138
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Antecedents and consequences of consumer value : a longitudinal study of timeshare owners
Bradley, Graham L.; Sparks, Beverley - In: Journal of travel research : a quarterly publication of … 51 (2012) 2, pp. 191-204
Persistent link: https://www.econbiz.de/10009509149
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Recollection consistency of festival consumption emotions
Lee, Jenny Jiyeon; Kyle, Gerard T. - In: Journal of travel research : a quarterly publication of … 51 (2012) 2, pp. 178-190
Persistent link: https://www.econbiz.de/10009509150
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Measuring quality of information services : combining mystery shopping and customer satisfaction research to assess the performance of tourist offices
Minghetti, Valeria; Celotto, Emilio - In: Journal of travel research : a quarterly publication of … 53 (2014) 5, pp. 565-580
Persistent link: https://www.econbiz.de/10010400560
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The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun; Liu, Wenhui; Gursoy, Dogan - In: Journal of travel research : a quarterly publication of … 58 (2019) 6, pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714