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~isPartOf:"Journal of travel research : a quarterly publication of the Travel and Tourism Research Association"
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Sirgy, M. Joseph
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
Journal of business research : JBR
913
Journal of retailing and consumer services
835
International journal of hospitality management
671
Industrial marketing management : the international journal for industrial and high-tech firms
470
The service industries journal
462
The journal of services marketing
380
Journal of Services Marketing
379
SpringerLink / Bücher
367
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
289
Tourism management : research, policies, practice
287
International journal of contemporary hospitality management
271
Journal of travel and tourism marketing
252
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238
Journal of the Academy of Marketing Science
236
European Journal of Marketing
234
The journal of business & industrial marketing
219
Journal of strategic marketing
211
International Journal of Bank Marketing
209
Journal of service research : JSR
209
Services marketing quarterly
205
Cogent business & management
200
Working paper / National Bureau of Economic Research, Inc.
195
NBER working paper series
194
Journal of service management
186
Auditing : a journal of practice & theory
181
International journal of electronic customer relationship management : IJECRM
179
Journal of air transport management
174
Psychology & marketing
172
NBER Working Paper
171
Asia Pacific journal of marketing and logistics
169
Journal of marketing
166
Journal of retailing
165
Service business
164
The TQM journal : the international review of organizational improvement
160
International journal of productivity and quality management : IJPQM
155
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
152
Journal of Business & Industrial Marketing
151
International Journal of Contemporary Hospitality Management
147
European journal of marketing : EJM
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ECONIS (ZBW)
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1
Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
1
,
pp. 50-63
Persistent link: https://www.econbiz.de/10012794781
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2
Bad intentions : customers' negative reactions to intentional failures and mitigating conditions
Nazifi, Amin
;
Roschk, Holger
;
Ordenes, Francisco Villarroel
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
8
,
pp. 1808-1827
Persistent link: https://www.econbiz.de/10013391013
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3
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
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4
The "terminal" effects of service failure on airlines : examining service recovery with justice theory
Migacz, Steven J.
;
Zou, Suiwen
;
Petrick, James F.
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
1
,
pp. 83-98
Persistent link: https://www.econbiz.de/10011915339
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5
The impact of customer-to-customer interaction on cruise experience and vacation satisfaction
Huang, Jue
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
49
(
2010/11
)
1
,
pp. 79-92
Persistent link: https://www.econbiz.de/10003966178
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6
First-time versus repeat tourism customer engagement, experience, and value cocreation : an empirical investigation
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Mostafa …
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10012880242
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7
Enhancing service loyalty : the roles of delight, satisfaction, and service quality
Ahrholdt, Dennis C.
;
Gudergan, Siegfried P.
;
Ringle, …
- In:
Journal of travel research : a quarterly publication of …
56
(
2017
)
4
,
pp. 436-450
Persistent link: https://www.econbiz.de/10011672215
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8
Cocreation as moderator between the experience value and satisfaction relationship
Prebensen, Nina K.
;
Kim, Hyelin
;
Uysal, Muzaffer
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
7
,
pp. 934-945
Persistent link: https://www.econbiz.de/10011594841
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9
The impact of customer experience on relationship quality with travel agencies in a multichannel environment
Rajaobelina, Lova
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
2
,
pp. 206-217
Persistent link: https://www.econbiz.de/10011915362
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10
Tourism marketing in an era of paradigm shift
Li, Xiang (Robert)
;
Petrick, James F.
- In:
Journal of travel research : a quarterly publication of …
46
(
2008
)
3
,
pp. 235-244
Persistent link: https://www.econbiz.de/10003673138
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