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~isPartOf:"Kommentar / Qualität, Dienstleistungen, Management"
~person:"Graebig, Klaus"
~subject:"Standardization"
~type_genre:"Case study"
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Kundenzufriedenheit : Erreichen, Messen, Verbessern; Normentexte, Erläuterungen, Fallbeispiele
Graebig, Klaus
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2013
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2., erw. Aufl.
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