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~isPartOf:"Kommentar / Qualität, Dienstleistungen, Management"
~subject:"Customer satisfaction"
~subject:"Standardization"
~type_genre:"Case study"
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Kommentar / Qualität, Dienstleistungen, Management
The TQM journal : the international review of organizational improvement
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
International journal of productivity and quality management : IJPQM
2
International journal of quality & reliability management
2
8. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 9. November 2010, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
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Akademische Edition Umweltforschung : Publikationsreihe des interdisziplinären Umwelt-Forums der RWTH Aachen
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Berichte zum Generic-Management
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Göttinger Handelswissenschaftliche Schriften e.V. : GHS
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
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ISO 9001, ISO 14001, and new management standards
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International journal of management & enterprise development : IJMED
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International journal of manufacturing technology and management
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International journal of six sigma and competitive advantage : IJSSCA
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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
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Oxford higher education
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Quality management journal : QMJ
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Research journal of business management
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Tourism management : research, policies, practice
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Kundenzufriedenheit : Erreichen, Messen, Verbessern; Normentexte, Erläuterungen, Fallbeispiele
Graebig, Klaus
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2013
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2., erw. Aufl.
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