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Why dominant companies are vulnerable
Murray, Kyle B.; Häubl, Gerald - In: MIT sloan management review 53 (2011/12) 2, pp. 12-14
Persistent link: https://www.econbiz.de/10009503015
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INTELLIGENCE - RESEARCH BRIEF - Double Agents - The electronic decision aids that provide online shoppers with personalized product recommendations also often act on behalf of sell...
Häubl, Gerald; Murray, Kyle B. - In: MIT sloan management review 47 (2006) 3, pp. 5-13
Persistent link: https://www.econbiz.de/10007222375
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INTELLIGENCE - STRATEGY - The Strategic Benefits of Managing Risk - Risk management techniques allow managers to evolve a common language of risk and a shared sense of which risks...
Häubl, Gerald; Murray, Kyle B. - In: MIT sloan management review 47 (2006) 3, pp. 5
Persistent link: https://www.econbiz.de/10007222376
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INTELLIGENCE - CUSTOMER SERVICE - Satisfaction Begins at Home - If you want to find out how well you are serving your customers, ask your employees. Effective service can arise onl...
Häubl, Gerald; Murray, Kyle B. - In: MIT sloan management review 47 (2006) 3, pp. 5
Persistent link: https://www.econbiz.de/10007222377