INTELLIGENCE - CUSTOMER SERVICE - Satisfaction Begins at Home - If you want to find out how well you are serving your customers, ask your employees. Effective service can arise only from a pervasive service culture that involves all aspects of the organization from HR to marketing to operations.
| Year of publication: |
2006
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|---|---|
| Authors: | Häubl, Gerald ; Murray, Kyle B. |
| Published in: |
MIT sloan management review. - Cambridge, Mass : MIT, ISSN 1532-9194, ZDB-ID 2039388X. - Vol. 47.2006, 3, p. 5
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