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customer satisfaction automatically leads to repeated customers. Service quality, customer satisfaction, customer loyalty and … quality alone doesn’t necessarily encourage customers to repeat their choices, but rather, “complete” customer satisfaction …” customer satisfaction and repeat business. The customer’s emotions have been proved to be a key determinant to turn a satisfied …
Persistent link: https://www.econbiz.de/10008646786
produces aims to achieve the highest level of customer satisfaction through quality of supply. That is why, the reputation …
Persistent link: https://www.econbiz.de/10011259074
, familial situation, qualification, profession, income per capita”, travel characteristics and levels of satisfaction concerning … the quality of tourist services offered to French travellers to Egypt, the prices and security in Egypt on the probability …
Persistent link: https://www.econbiz.de/10008646845
of tourism image on quality perceived by tourists and on the satisfaction of them. This study was conducted with the … the relationship between quality and satisfaction and between quality and the tourist’s behaviour variables. In addition … tourism image had effective role on behavioural variables and satisfaction. Perceived quality of the destination had a …
Persistent link: https://www.econbiz.de/10008680989
This paper advocates that some limits of the rational agent hypothesis result from the improper assumption that one individual should be modeled as a single rational agent. We model an individual composed of two autonomous and interacting structures, conscious and unconscious. Each agent utility...
Persistent link: https://www.econbiz.de/10009647450
I suggest a new game called wise exploitation. It is characterized by a small investment of the exploiting party to either breed the exploited party or educate the exploited party not to detect exploitation. Thereby a higher productivity than cooperation or prisoners´ dilemma is achieved. The...
Persistent link: https://www.econbiz.de/10008595615
, individual differences, and emotions on behavioral responses to feedback frequency in an investment setting. Participants made … before the experiment. Finally, evaluations and emotions were measured every three rounds, immediately after feedback was …
Persistent link: https://www.econbiz.de/10005789943
in the processing of information about risk, rewards and punishments. These findings imply that emotions may influence … neutral states, while negative emotions such as anxiety have the opposite effects. Moreover, beliefs are updated in a way that …
Persistent link: https://www.econbiz.de/10005790468
force and educational conditioning used by the sink take advantage of emotions to hide the real size of cost in exploitation …
Persistent link: https://www.econbiz.de/10008565145
Resistance to change is not a new concept in economic literature (Coch and French 1948, Boulding 1956). However, in the last few decades it has acquired specific connotations and meanings that deserve attention. The first aim of the paper is to analyze how the concept has evolved since its...
Persistent link: https://www.econbiz.de/10005835904