In recent years there has been a rapid and sustained growth of the service sector in the Indian economy. But unfortunately, while the importance of the services is growing statistical data and other relevant information of the services are abysmally low. There are problems relating to the...

The main purpose of the paper is to analyze different channels for innovations. We consider the influence of various incentives for innovation in Russian companies taking into account the organization of industries — vertical or horizontal orientation, peculiarities of corporate demography,...

Cost reduction, along with the satisfaction of patient's and other users' needs, is one of the major concerns of industries and organizations that provide health care services. Hospitals are complex organizations that deal with a wide range of materials. These materials require adequate and...

Business model captures the logic of a company. It describes the proposed value and how the value is created. Postindustrial era is typical for its utilization of information technologies and its operation in service. The aim of this paper is to identify and to describe the standard business...

We present an optimal-control model where tipping behavior creates reputation that affects future service. Tipping and reputation can evolve in four path prototypes: converging to an interior equilibrium; converging to minimum tips and reputation; and two prototypes that start differently but...

The purpose of this study is to determine the relationship between employee empowerment and job satisfaction in Pakistani service industry. This study also examines the difference between job satisfaction level of male and female employees. The questionnaire consisting twenty four statements was...

This paper study quality management like advantage source and the cooperation relationships like strategic variant, it exposes the particularities that shows insertion of human resource as base for quality management under management contract conditions

The universities have to assure the highest level of quality management, to help teachers and students to acquire the European knowledge. The universities must be encouraged to develop better for the promotion of academic and civic values. However, the reality is often quite different: we find...

The aim of this paper is to investigate the employee’s perceptions of the impact, of Total Quality Management (TQM), on their roles within the organization and how they perceived the effectiveness of the quality processes in Pakistan Pharmaceutical industry. The universe of this study was the...