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Evaluating Tourism Service Quality Provided to the European Tourist “Applied on the British tourist"
Basiony, Abd Elazim; abd alla, Ghada; shaker El Sayed, Alaa - Volkswirtschaftliche Fakultät, … - 2014
Abstract Service quality (SERVQUAL) has received a considerable attention in the last 50 years. While Service quality are well documented in the literature review, fewer studies have been investigates the relationship of Service quality with customer satisfaction and behaviour intention, and...
Persistent link: https://www.econbiz.de/10011111913
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Impact assessment of ATM on customer satisfaction of banks in Ghana:a case study of Kumasi,Ghana.
Boateng, Elliot; Amponsah, Mary; Serwaa-Adomako, Akosua - Volkswirtschaftliche Fakultät, … - 2014
Bank customers are selective with the banks to transact with since everyone wants the best service for their money. Asa … result, there is competition in the banking sector. Each bank wants to give quality services and products to keep up existing … transactions with bank employees in the banking halls has reduced due to Automated Teller Machines (ATM) provided for Ghanaians at …
Persistent link: https://www.econbiz.de/10011271328
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Measurement of Service Quality Perception and Customer Satisfaction in Islamic Banks of Pakistan: Evidence from Modified SERVQUAL Model
Ali, Muhammad; Raza, Syed Ali - Volkswirtschaftliche Fakultät, … - 2015
customers of Pakistan Islamic bank customers. This study employed a modified SERVQUAL model by introducing a unique dimension of … compliance in the context of service industry. Data were gathered from 450 walk-in customers of Islamic bank from the largest … importance of service quality aspects in maintaining the customer satisfaction in Islamic bank of Pakistan. In addition, the …
Persistent link: https://www.econbiz.de/10011272018
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Analysis of customer satisfaction in services industry: A case study of private universities in Karachi, Pakistan
Waseem, S. Nazneen; Chhapra, Imran Umer; Bhutto, Shumaila - Volkswirtschaftliche Fakultät, … - 2014
The purpose of this study is to analyze which factors have influence on the satisfaction of customers in service sector which can ultimately affects organization’s profitability. This study attempts to examine the relationship between students’ satisfaction and others variables such as...
Persistent link: https://www.econbiz.de/10011259940
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Service Quality of Travel Agents: The Viewpoint of Tourists in Egypt
Mohamed, Ghada Abd-Alla - Volkswirtschaftliche Fakultät, … - 2006
Globalization, liberalization, and the internationalization of services are difficult challenges facing travel agents in Egypt. Thus, service quality is very important to be in competition, it is a key factor in differentiating service products and building a competitive advantage in tourism....
Persistent link: https://www.econbiz.de/10008680967
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The Relationship between Internal Satisfaction and External Satisfaction amongst Hotel Customers in Malaysia
Yunus, NKY - Volkswirtschaftliche Fakultät, … - 2012
This paper is focused on hotel customers' internal and external satisfaction. Some previous studies had only focused on the customers' external satisfaction and only a few studies had managed to link between the two variables. The study also looked into factors which may act as internal...
Persistent link: https://www.econbiz.de/10011107961
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Relationship between customer satisfaction and service quality of islamic banks
Akhtar, Muhammad Naeem; Hunjra, Ahmed Imran; Akbar, … - Volkswirtschaftliche Fakultät, … - 2010
This study highlights the level of customer awareness about Islamic banks and determines the relationship between service quality and customer satisfaction with respect to Islamic banks. The survey based approach is used to collect the necessary data. 167 questionnaires were processed for the...
Persistent link: https://www.econbiz.de/10011109305
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Role of placement in determination of service quality measurement of higher education in India
Nakkeeran, Senthil kumar; Arockiasamy, Arulraj - Volkswirtschaftliche Fakultät, … - 2009
Higher Education in India) for the measurement of service quality in higher educational institutions is developed. Three … Structural Equation Model and Bayesian estimation and testing. The SEM model output reveals that the RMSEA=0.049, GFI= 0.987 and …
Persistent link: https://www.econbiz.de/10008728083
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Optimizing the stake holder’s perspective on enhancing the service quality in health care
Nakkeeran, Senthil kumar; G, Thiagarajan - Volkswirtschaftliche Fakultät, … - 2010
For the success of health care organizations, accurate measurement of health care service quality is as important as understanding the nature of the service delivery system. Without a valid measure, it would be difficult to establish and implement appropriate tactics or strategies for service...
Persistent link: https://www.econbiz.de/10008794655
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Influence of corporate social responsibility on development of corporate reputation and customer purchase intentions
Ali, Imran - Volkswirtschaftliche Fakultät, … - 2011
The concept of corporate social responsibility (CSR) has gained wide consideration in academic field as well as in business world in recent years. Organizations are using CSR to develop competitive advantage and establish congenial relations with its stakeholders. Despite the popularity of CSR...
Persistent link: https://www.econbiz.de/10009328122