Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings
Year of publication: |
2013
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Authors: | Adil, Mohd |
Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 15.2013, 3, p. 358-373
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Subject: | service quality | SQ | customer satisfaction | SERVPERF | bank | structural equation model | SEM | Indian | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Indien | India | Bank | Strukturgleichungsmodell | Structural equation model | Bankgeschäft | Banking services | Electronic Banking | Electronic banking |
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