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Tipping as a strategic investment in service quality: An optimal-control analysis of repeated interactions in the service industry
Azar, Ofer H.; Tobol, Yossi - Volkswirtschaftliche Fakultät, … - 2006
We present an optimal-control model where tipping behavior creates reputation that affects future service. Tipping and reputation can evolve in four path prototypes: converging to an interior equilibrium; converging to minimum tips and reputation; and two prototypes that start differently but...
Persistent link: https://www.econbiz.de/10005619942
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Service Sector Led Economic Growth in India and Some Measurement and Database Issues
Saikia, Dilip - 2017
unfortunately, while the importance of the services is growing statistical data and other relevant information of the services are … estimation of services sector GDP …
Persistent link: https://www.econbiz.de/10014187326
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Impact assessment of ATM on customer satisfaction of banks in Ghana:a case study of Kumasi,Ghana.
Boateng, Elliot; Amponsah, Mary; Serwaa-Adomako, Akosua - Volkswirtschaftliche Fakultät, … - 2014
result, there is competition in the banking sector. Each bank wants to give quality services and products to keep up existing …
Persistent link: https://www.econbiz.de/10011271328
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Measurement of Service Quality Perception and Customer Satisfaction in Islamic Banks of Pakistan: Evidence from Modified SERVQUAL Model
Ali, Muhammad; Raza, Syed Ali - Volkswirtschaftliche Fakultät, … - 2015
The aim of this study is to measure the relationship between the service quality and customer satisfaction among the customers of Pakistan Islamic bank customers. This study employed a modified SERVQUAL model by introducing a unique dimension of compliance in the context of service industry....
Persistent link: https://www.econbiz.de/10011272018
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Analysis of customer satisfaction in services industry: A case study of private universities in Karachi, Pakistan
Waseem, S. Nazneen; Chhapra, Imran Umer; Bhutto, Shumaila - Volkswirtschaftliche Fakultät, … - 2014
The purpose of this study is to analyze which factors have influence on the satisfaction of customers in service sector which can ultimately affects organization’s profitability. This study attempts to examine the relationship between students’ satisfaction and others variables such as...
Persistent link: https://www.econbiz.de/10011259940
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Measurement of passengers service quality in public transportation: servqual analysis
Muthupandian, K S; Vijayakumar, Dr. C - Volkswirtschaftliche Fakultät, … - 2012
Transport plays an important role in the economic development of the country by creating employment opportunities and sustaining economic activities. The quest for service quality has been an essential strategic component for service firms like buses attempting to succeed and survive in...
Persistent link: https://www.econbiz.de/10011260124
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Service quality perception and customers’ satisfaction in internet banking service: a case study of public and private sector banks
Kumbhar, Vijay - Volkswirtschaftliche Fakultät, … - 2011
perception in internet banking services provided by public and private sector banks. It is efforts to examine the relationship … banking services. Overall results show that highly educated, a person who are employees, businessmen and belongs to higher … income group and younger group are using this service, however, remaining customers are not using this services. Results also …
Persistent link: https://www.econbiz.de/10009651380
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Role of placement in determination of service quality measurement of higher education in India
Nakkeeran, Senthil kumar; Arockiasamy, Arulraj - Volkswirtschaftliche Fakultät, … - 2009
In this research paper the methodological development of a new model, namely SQM-HEI (Service Quality Measurement in Higher Education in India) for the measurement of service quality in higher educational institutions is developed. Three dimensions are arrived namely Teaching Methodology(TM),...
Persistent link: https://www.econbiz.de/10008728083
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Structural equation modeling of eBankQual scale: a study of E-Banking in India
Kumbhar, Vijay - Volkswirtschaftliche Fakultät, … - 2011
significant and good predictors of overall satisfaction in e-banking services. However, result of SEM analysis indicates that …
Persistent link: https://www.econbiz.de/10009203628
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Incentives and Service Quality in the Restaurant Industry: The Tipping – Service Puzzle
Azar, Ofer H. - Volkswirtschaftliche Fakultät, … - 2005
Tipping is a significant economic activity (tips in the US food industry alone amount to about $42 billion annually) that was claimed to improve service quality and increase economic efficiency, because it gives incentives to provide excellent service, and therefore allows to avoid costly...
Persistent link: https://www.econbiz.de/10005836274