Narrow search
Showing 1 - 10 of 130
Cover Image
Impact assessment of ATM on customer satisfaction of banks in Ghana:a case study of Kumasi,Ghana.
Boateng, Elliot; Amponsah, Mary; Serwaa-Adomako, Akosua - Volkswirtschaftliche Fakultät, … - 2014
Bank customers are selective with the banks to transact with since everyone wants the best service for their money. Asa result, there is competition in the banking sector. Each bank wants to give quality services and products to keep up existing customers and broaden their customer base as well....
Persistent link: https://www.econbiz.de/10011271328
Cover Image
Measurement of Service Quality Perception and Customer Satisfaction in Islamic Banks of Pakistan: Evidence from Modified SERVQUAL Model
Ali, Muhammad; Raza, Syed Ali - Volkswirtschaftliche Fakultät, … - 2015
The aim of this study is to measure the relationship between the service quality and customer satisfaction among the customers of Pakistan Islamic bank customers. This study employed a modified SERVQUAL model by introducing a unique dimension of compliance in the context of service industry....
Persistent link: https://www.econbiz.de/10011272018
Cover Image
Analysis of customer satisfaction in services industry: A case study of private universities in Karachi, Pakistan
Waseem, S. Nazneen; Chhapra, Imran Umer; Bhutto, Shumaila - Volkswirtschaftliche Fakultät, … - 2014
The purpose of this study is to analyze which factors have influence on the satisfaction of customers in service sector which can ultimately affects organization’s profitability. This study attempts to examine the relationship between students’ satisfaction and others variables such as...
Persistent link: https://www.econbiz.de/10011259940
Cover Image
Service Quality of Travel Agents: The Viewpoint of Tourists in Egypt
Mohamed, Ghada Abd-Alla - Volkswirtschaftliche Fakultät, … - 2006
Globalization, liberalization, and the internationalization of services are difficult challenges facing travel agents in Egypt. Thus, service quality is very important to be in competition, it is a key factor in differentiating service products and building a competitive advantage in tourism....
Persistent link: https://www.econbiz.de/10008680967
Cover Image
The Relationship between Internal Satisfaction and External Satisfaction amongst Hotel Customers in Malaysia
Yunus, NKY - Volkswirtschaftliche Fakultät, … - 2012
This paper is focused on hotel customers' internal and external satisfaction. Some previous studies had only focused on the customers' external satisfaction and only a few studies had managed to link between the two variables. The study also looked into factors which may act as internal...
Persistent link: https://www.econbiz.de/10011107961
Cover Image
Relationship between customer satisfaction and service quality of islamic banks
Akhtar, Muhammad Naeem; Hunjra, Ahmed Imran; Akbar, … - Volkswirtschaftliche Fakultät, … - 2010
This study highlights the level of customer awareness about Islamic banks and determines the relationship between service quality and customer satisfaction with respect to Islamic banks. The survey based approach is used to collect the necessary data. 167 questionnaires were processed for the...
Persistent link: https://www.econbiz.de/10011109305
Cover Image
Evaluating Tourism Service Quality Provided to the European Tourist “Applied on the British tourist"
Basiony, Abd Elazim; abd alla, Ghada; shaker El Sayed, Alaa - Volkswirtschaftliche Fakultät, … - 2014
Abstract Service quality (SERVQUAL) has received a considerable attention in the last 50 years. While Service quality are well documented in the literature review, fewer studies have been investigates the relationship of Service quality with customer satisfaction and behaviour intention, and...
Persistent link: https://www.econbiz.de/10011111913
Cover Image
What Drives Client Satisfaction at Non-profit Thrift Stores?
Wodon, Divya; Wodon, Naina; Wodon, Quentin - Volkswirtschaftliche Fakultät, … - 2013
While thrift stores are associated with the idea of thrift, it does not follow that they attract only clients with limited resources who are highly price sensitive. Today thrift stores are becoming less stigmatized and are attracting middle class clients and the better off as well. This suggests...
Persistent link: https://www.econbiz.de/10011112576
Cover Image
The effects of training on Romanian migrants’ income: a propensity score matching approach
Roman, Monica; Popescu, Madalina Ecaterina - Volkswirtschaftliche Fakultät, … - 2014
Training programs are an important tool of human resource management, especially in case of technological and … organizational changes inside a company. According to the human capital theory, trainings generally lead to increased post-training …
Persistent link: https://www.econbiz.de/10011211852
Cover Image
Impact of Training on Earnings: Evidence from Pakistani Industries
Asma, Hyder; Javaid, Zainab - Volkswirtschaftliche Fakultät, … - 2009
Abstract Training and skills development play a vital role in individual’s productive capacity and are integral part of … Human Resource Development (HRD). This study aims to examine the role of training in determination of wages. By utilizing … the cross-sectional data from Labor Force Survey 2005-06, results have shown that training is not significant in the …
Persistent link: https://www.econbiz.de/10011258640