How does training improve customer service quality? : the roles of transfer of training and job satisfaction
Year of publication: |
December 2018
|
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Authors: | Shen, Jie ; Tang, Chunyong |
Published in: |
European management journal. - Amsterdam : Elsevier, ISSN 0263-2373, ZDB-ID 859497-1. - Vol. 36.2018, 6, p. 708-716
|
Subject: | Customer service quality | Job satisfaction | Perceived organizational support | Training | Transfer of training | Arbeitszufriedenheit | Dienstleistungsqualität | Service quality | Betriebliches Bildungsmanagement | Employer-provided training | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Weiterbildung | Further training | Personalentwicklung | Human resource development |
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