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Impact assessment of ATM on customer satisfaction of banks in Ghana:a case study of Kumasi,Ghana.
Boateng, Elliot; Amponsah, Mary; Serwaa-Adomako, Akosua - Volkswirtschaftliche Fakultät, … - 2014
transactions with bank employees in the banking halls has reduced due to Automated Teller Machines (ATM) provided for Ghanaians at …Bank customers are selective with the banks to transact with since everyone wants the best service for their money. Asa … result, there is competition in the banking sector. Each bank wants to give quality services and products to keep up existing …
Persistent link: https://www.econbiz.de/10011271328
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Role of placement in determination of service quality measurement of higher education in India
Nakkeeran, Senthil kumar; Arockiasamy, Arulraj - Volkswirtschaftliche Fakultät, … - 2009
Higher Education in India) for the measurement of service quality in higher educational institutions is developed. Three …
Persistent link: https://www.econbiz.de/10008728083
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Optimizing the stake holder’s perspective on enhancing the service quality in health care
Nakkeeran, Senthil kumar; G, Thiagarajan - Volkswirtschaftliche Fakultät, … - 2010
For the success of health care organizations, accurate measurement of health care service quality is as important as understanding the nature of the service delivery system. Without a valid measure, it would be difficult to establish and implement appropriate tactics or strategies for service...
Persistent link: https://www.econbiz.de/10008794655
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Customers’ adoption of electronic banking: An investigation on the commercial banking industry in Zimbabwe.
Makosana, Musa - Volkswirtschaftliche Fakultät, … - 2014
The advent of electronic banking offers banking firms a new frontier of opportunities and challenges. This study investigates how social factors, awareness, consumer perceptions and attitudes towards electronic banking influence the adoption of electronic banking in Zimbabwe. In Zimbabwe little...
Persistent link: https://www.econbiz.de/10011111241
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Analysis of Gender Disparity in Meghalaya by Various Types of Composite Indices
Mishra, SK - Volkswirtschaftliche Fakultät, … - 2007
. In India, women have little social or economic independence. They are treated inequitably at home as much as at the … East India, presents a case different than the rest of the country at large (except Kerala and some other pockets). A very …-economic sphere. The investigation is based on Census of India-2001 data. Two sets of nine variables that measure socio …
Persistent link: https://www.econbiz.de/10005621444
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Quality of life in Dimapur (India)
Mishra, SK - Volkswirtschaftliche Fakultät, … - 2003
commercial township of a developing tribal-abundant state located in a less developed, hilly and frontier region of India. Unlike …
Persistent link: https://www.econbiz.de/10005621470
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Incentives and Service Quality in the Restaurant Industry: The Tipping – Service Puzzle
Azar, Ofer H. - Volkswirtschaftliche Fakultät, … - 2005
Tipping is a significant economic activity (tips in the US food industry alone amount to about $42 billion annually) that was claimed to improve service quality and increase economic efficiency, because it gives incentives to provide excellent service, and therefore allows to avoid costly...
Persistent link: https://www.econbiz.de/10005836274
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THE EFFECTS ON ENVIRONMENTAL INVESTMENT OF CHANGES IN TOURISM DEMAND
Accinelli, Elvio; Brida, Juan Gabriel; Carrera, Edgar; … - Volkswirtschaftliche Fakultät, … - 2007
In this short paper we analyze the impact of tourist demand in hotel rooms on the investment of hotels on environmental quality. We show that when income of the tourists increases, then to maintain the demand for rooms, the hotels must in-crease the investment on the environmental quality of the...
Persistent link: https://www.econbiz.de/10005836929
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Structural equation modeling of eBankQual scale: a study of E-Banking in India
Kumbhar, Vijay - Volkswirtschaftliche Fakultät, … - 2011
This study assesses the relationship between perceived quality, brand perception and perceived value with satisfaction. For the data analysis structural equation modeling (SEM) method and path analysis method were used. A result indicates that, eBankQual model is fit to assess relationship...
Persistent link: https://www.econbiz.de/10009203628
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Analysis of customer satisfaction in services industry: A case study of private universities in Karachi, Pakistan
Waseem, S. Nazneen; Chhapra, Imran Umer; Bhutto, Shumaila - Volkswirtschaftliche Fakultät, … - 2014
The purpose of this study is to analyze which factors have influence on the satisfaction of customers in service sector which can ultimately affects organization’s profitability. This study attempts to examine the relationship between students’ satisfaction and others variables such as...
Persistent link: https://www.econbiz.de/10011259940