Narrow search
Showing 1 - 4 of 4
Cover Image
E-S-Qual : a multiple-item scale for assessing electronic service quality ; Report No. 04-112
Parasuraman, A.; Zeithaml, Valarie A.; Malhotra, Arvind - In: MSI reports : working paper series (2004) 3, pp. 3-25
Persistent link: https://www.econbiz.de/10002566757
Cover Image
Ten lessons for improving service quality : Report No. 03-104
Berry, Leonard L.; Parasuraman, A.; Zeithaml, Valarie A. - In: MSI reports : working paper series (2003) 1, pp. 61-77
Persistent link: https://www.econbiz.de/10001824682
Cover Image
Ten lessons for improving service quality : Report No. 03-104
Berry, Leonard L.; Parasuraman, A.; Zeithaml, Valarie A. - In: MSI reports : working paper series (2003) 1, pp. 61-77
Persistent link: https://www.econbiz.de/10009893380
Cover Image
E-S-Qual : a multiple-item scale for assessing electronic service quality ; Report No. 04-112
Parasuraman, A.; Zeithaml, Valarie A.; Malhotra, Arvind - In: MSI reports : working paper series (2004) 3, pp. 3-25
Persistent link: https://www.econbiz.de/10009893422