For any company, measuring its performance with respect to customers’ expectations is crucial in selecting suitable strategies and technologies that it will employ in producing and marketing the right product mix. This certainly holds also for the company studied here, GEC‐Marconi Aerospace...

International and joint R&D projects have been gaining due attention from large‐scale companies all over the world, especially with the development of new production concepts and technologies and internationalization of operations such as manufacturing, projects, and services. The major issues...

The aim of this study is to determine the existence of specific and unique features characterising markets, activities and customers in at least two of the most representative high technology sectors nowadays, the microelectronics/software industry and the biotechnology/biomedical industry....