Getting the best performance from any company′s resources, especially people, can present a problem. Making sure that each employee is productive so that the company is productive is a key task of all managers and practising specialists. An alternative approach to improving performance,...

The traditional cost accounting‐based business performance measures used today fail to provide adequate support to allow the use of modern management techniques and development of optimum business and functional strategies. Although these traditional techniques have a certain value they must...

Purpose – The intention of this research paper is to shed light on the key factors influencing the human resource management (HRM) performance of first tier managers (FTMs), and the vital importance that a holistic strategic framework can have in this regard. Design/methodology/approach –...

For any company, measuring its performance with respect to customers’ expectations is crucial in selecting suitable strategies and technologies that it will employ in producing and marketing the right product mix. This certainly holds also for the company studied here, GEC‐Marconi Aerospace...

Technological change has permitted organizations to design jobs in different ways and control work performed in remote locations. This article examines how telework can be used to provide benefits to organizations and their members. In it I present the findings of a study of a large Canadian...

Business performance measurement (BPM) is a fast evolving and diverse research field which features highly on the agenda of academics and practitioners from functions including general management, accounting, operations research, marketing, and human resources. Utilizing a citation analysis this...

Purpose – The paper seeks to show pitfalls in the application of analytic hierarchy process (AHP) to efficiency analysis and performance measurement as well as ways to steer clear of these pitfalls. Design/methodology/approach – The paper outlines guidelines for avoiding pitfalls in the...

How can one know if a whole chain of managers is weak? In practice, the chain of command seems to handle the logic of effective organisation and control adequately. Usually a single “weak link” manager (a manager whose controllable performance variables are substandard) is easily identified....

Chaos theory is about to invade the thinking and vocabulary of practising managers and management academics. It will mark the major breakthrough in the 1990s, just as systems theory represented the great step forward three decades ago. Indeed, it may be regarded as a natural extension of systems...

Costing training activity is one of the most poorly performed business functions. Presents a pragmatic solution to the problem. Beginning with the philosophy that the decision to train is an investment decision like any other, a process focusing on performance factors is followed that takes into...