motivation (IM)) and consequences (i.e. service performance (SP)) of front line employees’ ambidextrous behaviours, as well as …

The study’s hypothesis posited that a supervisor would use more severe discipline when sales subordinates engage in … disciplinary action. In cases where the initial hiring decision was made by the personnel department, less severe discipline was …

motivational profiles (external, introjected, identified regulation, and intrinsic motivation) on work performance (interpersonal …, adaptive, task, and dedicative performance). The authors also examined the proposed relations with longitudinal data. Design … motivation, and managers completed the questionnaires to assess the subordinates’ work performance. Findings In Study 1, the …

providing quality leadership to employees. Traditional approaches to controlling absenteeism are discipline at progressive …

, social, and prestige), communication satisfaction (informational and relational), and employee job performance (task and … to both dimensions of employee job performance (contextual and task). Research limitations/implications – Data were …

and deep acting) affect job performance through job satisfaction. Another important objective of this study was to see …-related outcomes (i.e. job satisfaction and job performance). Design/methodology/approach – Structural equation modeling analysis …, the relationship between emotional labor strategies (i.e. surface acting and deep acting) and job performance was …

Organizational performance is greatly influenced by employee behaviours and the resulting market orientation that they … and performance is robust across several environmental contexts that are characterized by varying degrees of market … seeking to maximize performance in a high technology environment. This relationship becomes dynamic when one considers the …