Lloyd, Bruce; Heller, Robert - In: Management Decision 32 (1994) 8, pp. 5-10
Management, South Bank University). Heller argues that at the core of IBM′s problem was a gap between its management perceptions … in culture within the organization. It is also necessary to combine the effective management of these performance … indicators with effective learning processes that focus on the future, rather than indulging in reflecting on past glories and …