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Service design for a holistic customer experience : a process framework
Bellos, Ioannis - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
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Omnichannel services : the false premise and operational remedies
Baron, Opher; Chen, Xiaole; Li, Yang - In: Management science : journal of the Institute for … 69 (2023) 2, pp. 865-884
Persistent link: https://www.econbiz.de/10014294264
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Investor horizon and the life cycle of innovative firms : evidence from venture capital
Barrot, Jean-Noël - In: Management science : journal of the Institute for … 63 (2017) 9, pp. 3021-3043
Persistent link: https://www.econbiz.de/10011748907
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Search among queues under quality differentiation
Yang, Luyi; Debo, Laurens G.; Gupta, Varun - In: Management science : journal of the Institute for … 65 (2019) 8, pp. 3605-3623
Persistent link: https://www.econbiz.de/10012062720
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Strategic open routing in service networks
Arlotto, Alessandro; Frazelle, Andrew E.; Wei, Yehua - In: Management science : journal of the Institute for … 65 (2019) 2, pp. 735-750
Persistent link: https://www.econbiz.de/10012000771
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Service system with dependent service and patience times
Wu, Chenguang Allen; Bassamboo, Achal; Perry, Ohad - In: Management science : journal of the Institute for … 65 (2019) 3, pp. 1151-1172
Persistent link: https://www.econbiz.de/10012013569
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Learning and hierarchies in service systems
Bimpikis, Kostas; Markakis, Mihalis G. - In: Management science : journal of the Institute for … 65 (2019) 3, pp. 1268-1285
Persistent link: https://www.econbiz.de/10012013613
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Optimal service speeds in a competitive environment
Kalai, Ehud - In: Management science : journal of the Institute for … 38 (1992) 8, pp. 1154-1163
Persistent link: https://www.econbiz.de/10001128211
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Pricing and capacity decisions for a service facility : stability and multiple local optima
Stidham, Shaler - In: Management science : journal of the Institute for … 38 (1992) 8, pp. 1121-1139
Persistent link: https://www.econbiz.de/10001128214
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User delay costs and internal pricing for a service facility
Dewan, Sanjeev - In: Management science : journal of the Institute for … 36 (1990) 12, pp. 1502-1517
Persistent link: https://www.econbiz.de/10001101560