This paper describes a new system capable of solving detailed facility layout problems. The system allows the consideration of multiple objectives on the layout solution. Criteria related to weighted distance between interacting layout elements, the structure of the final layout design, the use...

This note provides a brief comparison between a three-dimensional layout planning system recently described in Management Science (Johnson [Johnson, Roger V. 1982. SPACECRAFT for multi-floor layout planning. Management Sci. 28 (4, April) 407--417.]) and a similar system developed earlier (Cinar...

The retrieval of items from storage is a chore faced by virtually every business concern. Walk/ride and pick systems are a popular method for performing this chore in many applications. When retrieval requests consist of multiple items, order pickers must travel to numerous storage locations to...

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The literature on organization design has been dominated by descriptive models in its dealing with structure and operations. This paper takes an alternative view advocating the use of a normative model to be used in the design of service organizations. This model sees the extent of customer...

This research provides an empirically derived measurement model for customer contact, a widely used construct in service management. The model was created by applying two psychometric scaling techniques, Multidimensional Scaling (MDS) and the method of paired comparisons, and Content Analysis,...