The Customer Contact Model for Organization Design
Year of publication: |
1983
|
---|---|
Authors: | Chase, Richard B. ; Tansik, David A. |
Published in: |
Management Science. - Institute for Operations Research and the Management Sciences - INFORMS, ISSN 0025-1909. - Vol. 29.1983, 9, p. 1037-1050
|
Publisher: |
Institute for Operations Research and the Management Sciences - INFORMS |
Subject: | organizational design | decoupling | customer contact | service systems |
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