Lynch, John G.; Buzas, Thomas E.; Berg, Sanford V. - In: Management Science 40 (1994) 2, pp. 169-194
Regulators of utilities that operate as local monopolies would like to set prices or allow rates of return based upon the quality of a utility's service. However, quality is highly multidimensional. Traditionally, regulators have collected measures of quality on many separate dimensions, and...