Regulatory Measurement and Evaluation of Telephone Service Quality
Year of publication: |
1994
|
---|---|
Authors: | Lynch, John G. ; Buzas, Thomas E. ; Berg, Sanford V. |
Published in: |
Management Science. - Institute for Operations Research and the Management Sciences - INFORMS, ISSN 0025-1909. - Vol. 40.1994, 2, p. 169-194
|
Publisher: |
Institute for Operations Research and the Management Sciences - INFORMS |
Subject: | service quality | telecommunications regulation | multidimensional quality measurement | quality incentives |
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