We develop a model for the competitive interactions in service industries where firms cater to multiple customer classes or market segments with the help of shared service facilities or processes so as to exploit pooling benefits. Different customer classes typically have distinct sensitivities...

In many practical applications or multi-item inventory systems significant economies of scale can be exploited when coordinating replenishment orders for groups of items. This paper considers a continuous review multi-item inventory system with compound Poisson demand processes; excess demands...

We consider the Policy Iteration Algorithm for undiscounted Markov Renewal Programs. Previous specifications of the policy evaluation part of this algorithm all required the analysis of the chain structure for each policy generated. The purpose of this paper is to provide a unique specification...

We consider distribution systems with a depot and many geographically dispersed retailers each of which faces external demands occurring at constant, deterministic but retailer specific rates. All stock enters the system through the depot from where it is distributed to the retailers by a fleet...

We consider multimachine scheduling problems with earliness and tardiness costs. We first, analyze problems in which the cost of a job is given by a general nondecreasing, convex function F of the absolute deviation of its completion time from a (common) unrestrictive due-date, and the objective...

This paper considers an M/G/c queueing system serving a finite number (J) of distinct customer classes. Performance of the system, as measured by the vector of steady-state expected waiting times of the customer classes (the performance vector), may be controlled by adopting an appropriate...

In this paper we develop a model for a capacitated production/distribution network of general (but acyclic) topology with a general bill of materials, as considered in MRP (Material Requirement Planning) or DRP (Distribution Requirement Planning) systems. This model assumes stationary,...

We consider the problem of scheduling n jobs, each with a specific processing requirement, release time and due date on m uniform parallel machines. It is shown that a feasible schedule can be obtained by determining the maximum flow in a network, thus permitting the use of standard network flow...

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Although the norm in many retail banks is to serve customers on a first-come, first-served basis, some customers try to cut the line, usually by providing an excuse for their urgency. In other queues, however, this behavior is considered unacceptable and is aggressively banned. In all of these...