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Unauthorized subcontracting — when suppliers outsource part of their production to a third party without the retailer's consent — has been common practice in the apparel industry and is often tied to non-compliant working conditions. Because retailers are unaware of the third party, the...
Persistent link: https://www.econbiz.de/10014031909
We examine the relation between public concern about immigration and customer complaints against minority financial advisors in the United States. We find that minority advisors are more likely to receive complaints in periods of high public concern about immigration than in other periods,...
Persistent link: https://www.econbiz.de/10013212689
Although previous scholars have examined the value of virtual communities to customers, in this study we investigate the role of a firm's efforts in cultivating trust and harvesting value for themselves via the virtual communities that they sponsor. We hypothesize that the perceptions of a...
Persistent link: https://www.econbiz.de/10009204639
salespersons' customer service, attention to personal details, adaptability, and knowledge--key marketing constructs that could …
Persistent link: https://www.econbiz.de/10009198205
The authors propose a new approach for measuring, analyzing, and predicting a brand's equity in a product market. Brand … equity is defined as the incremental contribution ($) per year obtained by the brand in comparison to the underlying product … (or service) with no brand-building efforts. The incremental contribution is driven by the individual customer …
Persistent link: https://www.econbiz.de/10009203868
This paper explores the consumer value of publicly associating oneself with a brand image. The economic value of such … association to the consumer of a brand is coming from its affect on the information exchange between consumers engaged in a search … for partnerships with each other. It turns out that the brand use can be valuable to consumers for communication even when …
Persistent link: https://www.econbiz.de/10009214867
Several organizations have developed ongoing crowdsourcing communities that repeatedly collect ideas for new products and services from a large, dispersed "crowd" of nonexperts (consumers) over time. Despite its promises, little is known about the nature of an individual's ideation efforts in...
Persistent link: https://www.econbiz.de/10010990481
>This paper was accepted by J. Miguel Villas-Boas, marketing.</i> …
Persistent link: https://www.econbiz.de/10010990525
marketing lever (price) and the firm's ability to offer products that generate less satiation. In particular, we show that when …
Persistent link: https://www.econbiz.de/10010990529
, marketing.</i> …
Persistent link: https://www.econbiz.de/10010990540