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~isPartOf:"Management and organization series"
~subject:"United States"
~type_genre:"Einführung"
~type_genre:"Lehrbuch"
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Service management : operations, strategy, and information technology
Fitzsimmons, James A.
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Fitzsimmons, Mona J.
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2004
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4. ed., internat. ed.
Persistent link: https://www.econbiz.de/10001775518
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