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Quality management framework for public management decision making
Yu, Billy T. W.; To, W. M.; Lee, Peter K. C. - In: Management decision : MD 50 (2012) 3, pp. 420-438
Persistent link: https://www.econbiz.de/10009546832
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Importance-performance analysis for public management decision making : an empirical study of China's Macao special administrative region
Lai, Linda S. L.; To, W. M. - In: Management decision : MD 48 (2010) 1/2, pp. 277-295
Persistent link: https://www.econbiz.de/10003976509
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Do task- and relation-oriented customers co-create a better quality of service? : an empirical study of customer-dominant logic
Cheung, Fung Yi Millissa; To, Wai Ming - In: Management decision : MD 53 (2015) 1, pp. 179-197
Persistent link: https://www.econbiz.de/10010520362
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A customer-dominant logic on service recovery and customer satisfaction
Cheung, Fung Yi Millissa; To, Wai Ming - In: Management decision : MD 54 (2016) 10, pp. 2524-2543
Persistent link: https://www.econbiz.de/10011579689