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Management indecision
Brooks, Margaret E. - In: Management decision : MD 49 (2011) 5, pp. 683-693
Persistent link: https://www.econbiz.de/10009239514
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Revisiting business strategy under discontinuity
Ghezzi, Antonio - In: Management decision : MD 51 (2013) 7, pp. 1326-1358
rising as concepts and constructs, possibly impacting on the advancement of strategic management theory and practices: these … tools are the business model (BM), the value network (VN) and resource management (RM). The purpose of this paper is to …
Persistent link: https://www.econbiz.de/10009788458
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Redesigning patent management process : an Action Research study
Soranzo, Benedetta; Nosella, Anna; Filippini, Roberto - In: Management decision : MD 55 (2017) 6, pp. 1100-1121
Persistent link: https://www.econbiz.de/10011758281
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Queuing analysis for outpatient and inpatient services : a case study
Mital, K. M. - In: Management decision : MD 48 (2010) 3, pp. 419-439
Persistent link: https://www.econbiz.de/10003976685
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Do task- and relation-oriented customers co-create a better quality of service? : an empirical study of customer-dominant logic
Cheung, Fung Yi Millissa; To, Wai Ming - In: Management decision : MD 53 (2015) 1, pp. 179-197
Persistent link: https://www.econbiz.de/10010520362
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Measuring the variance of customer waiting time in service operations
Zhao, Xiaofeng; Hou, Jianrong; Gilbert, Kenneth C. - In: Management decision : MD 52 (2014) 2, pp. 296-312
Purpose: Waiting lines and delays have become commonplace in service operations. As a result, customer waiting time guarantee is a widely used competition strategy in service industries. To implement waiting time guarantee strategy, managers need to not only know the average of waiting time, but...
Persistent link: https://www.econbiz.de/10010354244
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A customer-dominant logic on service recovery and customer satisfaction
Cheung, Fung Yi Millissa; To, Wai Ming - In: Management decision : MD 54 (2016) 10, pp. 2524-2543
Persistent link: https://www.econbiz.de/10011579689
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Corporate mission, corporate policies and business outcomes : evidence from Japan
Hirota, Shin'ichi; Kubo, Katsuyuki; Miyajima, Hideaki; … - In: Management decision : MD 48 (2010) 7, pp. 1134-1153
Persistent link: https://www.econbiz.de/10008664711
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From Levitt to the global age : one more time, how do we define our business?
Sá, Jorge A. Vasconcellos e; Olão, Fátima; Pereira, Magda - In: Management decision : MD 49 (2011) 1, pp. 99-115
Persistent link: https://www.econbiz.de/10009011448
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The antecedents of response strategies in strategic alliances
Tjemkes, Brian; Furrer, Olivier - In: Management decision : MD 48 (2010) 7, pp. 1103-1133
Persistent link: https://www.econbiz.de/10008664712