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"Measuring Information Systems Service Quality: Lessons From Two Longitudinal Case Studies"
Watson, Richard T.; Pitt, Leyland F.; Kavan, C.Bruce - In: Management information systems : mis quarterly 22 (1998) 1, pp. 61-80
Persistent link: https://www.econbiz.de/10006524016
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"Measuring Information Systems Service Quality: Concerns for a Complete Canvas"
Pitt, Leyland F.; Watson, Richard T.; Kavan, C.Bruce - In: Management information systems : mis quarterly 21 (1997) 2, pp. 209-222
Persistent link: https://www.econbiz.de/10006526336
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"Service Quality: A Measure of Information Systems Effectiveness"
Pitt, Leyland F.; Watson, Richard T.; Kavan, C.Bruce - In: Management information systems : mis quarterly 19 (1995) 2, pp. 173-188
Persistent link: https://www.econbiz.de/10006533505