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How emotional labor influences worker pride, job satisfaction, and burnout : an examination of consumer complaint workers
Jin, Myung Hun; Guy, Mary E. - In: Public performance & management review 33 (2009/10) 1, pp. 88-105
Persistent link: https://www.econbiz.de/10003910353
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Emotional labor in Korean local government : testing the consequences of situational factors and emotional dissonance
Wilding, Mark; Chae, Kyungjin; Jang, Jiho - In: Public performance & management review 38 (2014/15) 2, pp. 316-336
Persistent link: https://www.econbiz.de/10010526864
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Organizational citizenship behaviour in IT professionals : an expectancy theory approach
Chou, Shih Yung; Pearson, John M. - In: Management research review 35 (2012) 12, pp. 1170-1186
Persistent link: https://www.econbiz.de/10009671762
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The mediating role of burnout on the relationship of emotional intelligence and self-efficacy with OCB and performance
Cohen, Aaron; Abedallah, Mohamed - In: Management research review 38 (2015) 1, pp. 2-28
Persistent link: https://www.econbiz.de/10011384453
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The effect of workplace bullying on burnout : the mediating role of affective well-being
Ribeiro, Neuza; Semedo, Ana Suzete; Gomes, Daniel; … - In: Management research review 45 (2022) 6, pp. 824-840
Persistent link: https://www.econbiz.de/10013284991
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Tired from working hard? : examining the effect of organizational citizenship behavior on emotional exhaustion and the buffering roles of public service motivation and perceived su...
Potipiroon, Wisanupong; Faerman, Sue R. - In: Public performance & management review 43 (2020) 6, pp. 1260-1291
Persistent link: https://www.econbiz.de/10012414889
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Relation between display rules and emotive behavior strategies and its outcomes among South Korean public service employees
Lee, Hyun Jung - In: Public performance & management review 41 (2018) 4, pp. 723-744
Persistent link: https://www.econbiz.de/10011977969
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Modelling the interaction between serious leisure, self-perceived employability, stress, and workplace well-being : empirical insights from graduates in India
Nimmi P. M.; Donald, William E. - In: Personnel review 52 (2023) 1, pp. 272-287
Persistent link: https://www.econbiz.de/10014225901
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Effects of trust in organizations and trait mindfulness on optimism and perceived stress of flight attendants during the COVID-19 pandemic
Pornprom Suthatorn; Charoensukmongkol, Peerayuth - In: Personnel review 52 (2023) 3, pp. 882-899
Persistent link: https://www.econbiz.de/10014252214
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Feel like quitting the job? : a causal attribution approach to social and work overload consequences
Ali, Syed Ahmad; Mujahid, Khadija; Umar, Muhammad - In: Management research review 45 (2022) 11, pp. 1431-1449
Persistent link: https://www.econbiz.de/10013453674