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A method for matching customer integration with operational control of service processes
Leyer, Michael; Moormann, Jürgen - In: Management research review 35 (2012) 11, pp. 1046-1069
Persistent link: https://www.econbiz.de/10009671777
Cover Image
A method for matching customer integration with operational control of service processes
Leyer, Michael; Moormann, Jürgen - In: Management research review 35 (2012) 11, pp. 1046-1070
Persistent link: https://www.econbiz.de/10010023354