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Service design for a holistic customer experience : a process framework
Bellos, Ioannis - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
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Extracting business value from IT : a sensemaking perspective of post-adoptive use
Hsieh, J. J. Po-An; Rai, Arun; Xu, Sean Xin - In: Management science : journal of the Institute for … 57 (2011) 11, pp. 2018-2039
Persistent link: https://www.econbiz.de/10009406286
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Cultivating trust and harvesting value in virtual communities
Porter, Constance Elise; Donthu, Naveen - In: Management science : journal of the Institute for … 54 (2008) 1, pp. 113-128
Persistent link: https://www.econbiz.de/10003709943
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Apologies as signals : with evidence from a trust game
Ho, Benjamin - In: Management science : journal of the Institute for … 58 (2012) 1, pp. 141-158
Persistent link: https://www.econbiz.de/10009502486
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Reflected knowledge and trust in global collaboration
Mortensen, Mark; Neeley, Tsedal B. - In: Management science : journal of the Institute for … 58 (2012) 12, pp. 2207-2224
Persistent link: https://www.econbiz.de/10009701860
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Are we strategically naïve or guided by trust and trustworthiness in cheap-talk communication?
Li, Xiaolin; Özer, Özalp; Subramanian, Upender - In: Management science : journal of the Institute for … 68 (2022) 1, pp. 376-398
Persistent link: https://www.econbiz.de/10012821182
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Optimal marketing strategies for the acquisition and retention of service subscribers
Ben Rhouma, Tarek; Zaccour, Georges - In: Management science : journal of the Institute for … 64 (2018) 6, pp. 2609-2627
Persistent link: https://www.econbiz.de/10011878982
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Sharing aggregate inventory information with customers : strategic cross-selling and shortage reduction
Cui, Ruomeng; Shin, Hyoduk - In: Management science : journal of the Institute for … 64 (2018) 1, pp. 381-400
Persistent link: https://www.econbiz.de/10011819588
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Mass customization and the "parts-procurement planning problem"
Fattahi, Ali; Dasu, Sriram; Ahmadi, Reza H. - In: Management science : journal of the Institute for … 68 (2022) 8, pp. 5778-5797
Persistent link: https://www.econbiz.de/10013371109
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Softening competition through unilateral sharing of customer data
Choe, Chongwoo; Cong, Jiajia; Wang, Chengsi - In: Management science : journal of the Institute for … 70 (2024) 1, pp. 526-543
Persistent link: https://www.econbiz.de/10014470040