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Consumer return policies in omnichannel operations
Nageswaran, Leela; Cho, Soo-Haeng; Scheller-Wolf, Alan - In: Management science : journal of the Institute for … 66 (2020) 12, pp. 5558-5575
Persistent link: https://www.econbiz.de/10012391392
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The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.; Campbell, Dennis W.; Frei, Frances X. - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
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Service design for a holistic customer experience : a process framework
Bellos, Ioannis - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
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A partial-order-based model to estimate individual preferences using panel data
Jagabathula, Srikanth; Vulcano, Gustavo - In: Management science : journal of the Institute for … 64 (2018) 4, pp. 1609-1628
Persistent link: https://www.econbiz.de/10011855645
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Measuring multichannel advertising response
Zantedeschi, Daniel; Feit, Elea McDonnell; Bradlow, Eric T. - In: Management science : journal of the Institute for … 63 (2017) 8, pp. 2706-2728
Persistent link: https://www.econbiz.de/10011741415
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Softening competition through unilateral sharing of customer data
Choe, Chongwoo; Cong, Jiajia; Wang, Chengsi - In: Management science : journal of the Institute for … 70 (2024) 1, pp. 526-543
Persistent link: https://www.econbiz.de/10014470040
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Real-time delay estimation in overloaded multiserver queues with abandonments
Ibrahim, Rouba; Whitt, Ward - In: Management science : journal of the Institute for … 55 (2009) 10, pp. 1729-1742
Persistent link: https://www.econbiz.de/10003908998
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Product recalls in the medical device industry : an empirical exploration of the sources and financial consequences
Thirumalai, Sriram; Sinha, Kingshuk K. - In: Management science : journal of the Institute for … 57 (2011) 2, pp. 376-392
Persistent link: https://www.econbiz.de/10008901435
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Managing consumer returns in a competitive environment
Shulman, Jeffrey D.; Coughlan, Anne T.; Savaskan, R. Canan - In: Management science : journal of the Institute for … 57 (2011) 2, pp. 347-362
Persistent link: https://www.econbiz.de/10008901438
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Performance contracting in after-sales service supply chains
Kim, Sang Hyun; Cohen, Morris A.; Netessine, Serguei - In: Management science : journal of the Institute for … 53 (2007) 12, pp. 1843-1858
Persistent link: https://www.econbiz.de/10003600441