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Battle of the channels : the impact of tablets on digital commerce
Xu, Kaiquan; Chan, Jason; Ghose, Anindya; Han, Sang Pil - In: Management science : journal of the Institute for … 63 (2017) 5, pp. 1469-1492
Persistent link: https://www.econbiz.de/10011684768
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Omnichannel service operations with online and offline self-order technologies
Gao, Fei; Su, Xuanming - In: Management science : journal of the Institute for … 64 (2018) 8, pp. 3595-3608
Persistent link: https://www.econbiz.de/10011899930
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Measuring the effect of queues on customer purchases
Lu, Yina; Musalem, Andrés; Olivares, Marcelo; … - In: Management science : journal of the Institute for … 59 (2013) 8, pp. 1743-1763
Persistent link: https://www.econbiz.de/10009788989
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The effect of social interaction on economic transactions : evidence from changes in two retail formats
Goldfarb, Avi; McDevitt, Ryan C.; Samila, Sampsa; … - In: Management science : journal of the Institute for … 61 (2015) 12, pp. 2963-2981
Persistent link: https://www.econbiz.de/10011413509
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Managing opportunistic consumer returns in retail operations
Altug, Mehmet Sekip; Aydinliyim, Tolga; Jain, Aditya - In: Management science : journal of the Institute for … 67 (2021) 9, pp. 5660-5678
Persistent link: https://www.econbiz.de/10012650145
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Where to cut the long tail? : the value of carrying inventory in online retail
Baldauf, Christoph; Eng-Larsson, Fredrik; Isaksson, Olov - In: Management science : journal of the Institute for … 70 (2024) 3, pp. 1855-1874
Persistent link: https://www.econbiz.de/10014515153
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Creative destruction? : impact of e-commerce on the retail sector
Chava, Sudheer; Oettl, Alexander; Singh, Manpreet; … - In: Management science : journal of the Institute for … 70 (2024) 4, pp. 2168-2187
Persistent link: https://www.econbiz.de/10014519919
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Determinants and outcomes of Internet banking adoption
Xue, Mei; Hitt, Lorin M.; Chen, Pei-yu - In: Management science : journal of the Institute for … 57 (2011) 2, pp. 291-307
Persistent link: https://www.econbiz.de/10008901442
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Cost structure, customer profitability, and retention implications of self-service distribution channels : evidence from customer behavior in an online banking channel
Campbell, Dennis W.; Frei, Frances - In: Management science : journal of the Institute for … 56 (2010) 1, pp. 4-24
Persistent link: https://www.econbiz.de/10003946147
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Dynamics of consumer adoption of financial innovation : the case of ATM cards
Yang, Botao; Ching, Andrew - In: Management science : journal of the Institute for … 60 (2014) 4, pp. 903-922
Persistent link: https://www.econbiz.de/10010347819