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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
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Humans are not machines : the behavioral impact of queueing design on service time
Shunko, Masha
;
Niederhoff, Julie
;
Rosokha, Yaroslav
- In:
Management science : journal of the Institute for …
64
(
2018
)
1
,
pp. 453-473
Persistent link: https://www.econbiz.de/10011819609
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