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Complex disclosure
Jin, Ginger Zhe; Luca, Michael; Martin, Daniel - In: Management science : journal of the Institute for … 68 (2022) 5, pp. 3236-3261
Persistent link: https://www.econbiz.de/10013368649
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Service system with dependent service and patience times
Wu, Chenguang Allen; Bassamboo, Achal; Perry, Ohad - In: Management science : journal of the Institute for … 65 (2019) 3, pp. 1151-1172
Persistent link: https://www.econbiz.de/10012013569
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Managing retention in service relationships
Aflaki, Sam; Popescu, Ioana - In: Management science : journal of the Institute for … 60 (2014) 2, pp. 415-433
Persistent link: https://www.econbiz.de/10010258805
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Search among queues under quality differentiation
Yang, Luyi; Debo, Laurens G.; Gupta, Varun - In: Management science : journal of the Institute for … 65 (2019) 8, pp. 3605-3623
Persistent link: https://www.econbiz.de/10012062720
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Service design for a holistic customer experience : a process framework
Bellos, Ioannis - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
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Strategic open routing in service networks
Arlotto, Alessandro; Frazelle, Andrew E.; Wei, Yehua - In: Management science : journal of the Institute for … 65 (2019) 2, pp. 735-750
Persistent link: https://www.econbiz.de/10012000771
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The value of partial resource pooling : should a service network be integrated or product-focused?
Ata, Barış; Van Mieghem, Jan A. - In: Management science : journal of the Institute for … 55 (2009) 1, pp. 115-131
Persistent link: https://www.econbiz.de/10003873695
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At your service on the table : impact of tabletop technology on restaurant performance
Tan, Tom Fangyun; Netessine, Serguei - In: Management science : journal of the Institute for … 66 (2019) 10, pp. 4496-4515
Persistent link: https://www.econbiz.de/10012305257
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The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.; Campbell, Dennis W.; Frei, Frances X. - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
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Service interruptions in large-scale service systems
Pang, Guodong; Whitt, Ward - In: Management science : journal of the Institute for … 55 (2009) 9, pp. 1499-1512
Persistent link: https://www.econbiz.de/10003894206