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The Impact of Simulation Training on Call Center Agent Performance: A Field-Based Investigation
Murthy, Nagesh N.; Challagalla, Goutam N.; Vincent, … - In: Management science : journal of the Institute for … 54 (2008) 2, pp. 384-399
Persistent link: https://www.econbiz.de/10007915879
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The threat from within : account managers' concern about opportunism by their own team members
Murtha, Brian R.; Challagalla, Goutam; Kohli, Ajay Kumar - In: Management science : journal of the Institute for … 57 (2011) 9, pp. 1580-1593
Persistent link: https://www.econbiz.de/10009312559
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The Threat from Within: Account Managers' Concern About Opportunism by Their Own Team Members
Murtha, Brian R.; Challagalla, Goutam; Kohli, Ajay K. - In: Management science : journal of the Institute for … 57 (2011) 9, pp. 1580-1594
Persistent link: https://www.econbiz.de/10009287932