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Service design for a holistic customer experience : a process framework
Bellos, Ioannis - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
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Analyst forecast bundling
Drake, Michael S.; Joos, Peter; Pacelli, Joseph; Twedt, … - In: Management science : journal of the Institute for … 66 (2020) 9, pp. 4024-4046
Persistent link: https://www.econbiz.de/10012297752
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Managing retention in service relationships
Aflaki, Sam; Popescu, Ioana - In: Management science : journal of the Institute for … 60 (2014) 2, pp. 415-433
Persistent link: https://www.econbiz.de/10010258805
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The value of partial resource pooling : should a service network be integrated or product-focused?
Ata, Barış; Van Mieghem, Jan A. - In: Management science : journal of the Institute for … 55 (2009) 1, pp. 115-131
Persistent link: https://www.econbiz.de/10003873695
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At your service on the table : impact of tabletop technology on restaurant performance
Tan, Tom Fangyun; Netessine, Serguei - In: Management science : journal of the Institute for … 66 (2019) 10, pp. 4496-4515
Persistent link: https://www.econbiz.de/10012305257
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The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.; Campbell, Dennis W.; Frei, Frances X. - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
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Contracting in medical equipment maintenance services : an empirical investigation
Chan, Tian Heong; Véricourt, Francis de; Besbes, Omar - In: Management science : journal of the Institute for … 65 (2019) 3, pp. 1136-1150
Persistent link: https://www.econbiz.de/10012013564
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Effectiveness of reputation in contracting for customized production : evidence from online labor markets
Lin, Mingfeng; Liu, Yong; Viswanathan, Siva - In: Management science : journal of the Institute for … 64 (2018) 1, pp. 345-359
Persistent link: https://www.econbiz.de/10011819579
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The potential of servicizing as a green business model
Agrawal, Vishal V.; Bellos, Ioannis - In: Management science : journal of the Institute for … 63 (2017) 5, pp. 1545-1562
Persistent link: https://www.econbiz.de/10011684786
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Social learning and the design of new experience goods
Feldman, Pnina; Papanastasiou, Yiangos; Segev, Ella - In: Management science : journal of the Institute for … 65 (2019) 4, pp. 1502-1519
Persistent link: https://www.econbiz.de/10012022637