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The impact of combining conformance and experiential quality on hospitals’ readmissions and cost performance
Senot, Claire; Chandrasekaran, Aravind; Ward, Peter T.; … - In: Management science : journal of the Institute for … 62 (2016) 3, pp. 829-848
Persistent link: https://www.econbiz.de/10011453574
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Do mandatory overtime laws improve quality? : staffing decisions and operational flexibility of nursing homes
Lu, Susan Feng; Lu, Lauren Xiaoyuan - In: Management science : journal of the Institute for … 63 (2017) 11, pp. 3566-3585
Persistent link: https://www.econbiz.de/10011772476
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Does competition improve service quality? : the case of nursing homes where public and private payers coexist
Lu, Susan Feng; Serfes, Konstantinos; Wedig, Gerard J.; … - In: Management science : journal of the Institute for … 67 (2021) 10, pp. 6493-6512
Persistent link: https://www.econbiz.de/10012666696
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Direct and spillover effects of quality disclosure regulation : evidence from California hospitals
Deore, Aishwarrya; Holzhacker, Martin; Krishnan, Ranjani - In: Management science : journal of the Institute for … 70 (2024) 4, pp. 2477-2496
Persistent link: https://www.econbiz.de/10014520102
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Does nonprofit ownership matter for firm performance? : financial distress and ownership conversion of nursing homes
Lu, Lauren Xiaoyuan; Lu, Susan Feng - In: Management science : journal of the Institute for … 68 (2022) 7, pp. 5127-5145
Persistent link: https://www.econbiz.de/10013369280
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The impact of workaround difficulty on frontline employees’ response to operational failures : a laboratory experiment on medication administration
Tucker, Anita L. - In: Management science : journal of the Institute for … 62 (2016) 4, pp. 1124-1144
Persistent link: https://www.econbiz.de/10011470674
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Assessing the impact of service level when customer needs are uncertain : an empirical investigation of hospital step-down units
Chan, Carri W.; Green, Linda V.; Lekwijit, Suparerk; … - In: Management science : journal of the Institute for … 65 (2019) 2, pp. 751-775
Persistent link: https://www.econbiz.de/10012000740
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Service competition and product quality in the U.S. automobile industry
Tijerina Guajardo, José Alfredo; Cohen, Morris A.; … - In: Management science : journal of the Institute for … 62 (2016) 7, pp. 1860-1877
Persistent link: https://www.econbiz.de/10011518598
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The hidden cost of worker turnover : attributing product reliability to the turnover of factory workers
Moon, Ken; Loyalka, Prashant; Bergemann, Patrick; … - In: Management science : journal of the Institute for … 68 (2022) 5, pp. 3755-3767
Persistent link: https://www.econbiz.de/10013368939
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Separate and concentrate : accounting for patient complexity in general hospitals
Kuntz, Ludwig; Scholtes, Stefan; Sülz, Sandra - In: Management science : journal of the Institute for … 65 (2019) 6, pp. 2482-2501
Persistent link: https://www.econbiz.de/10012039810