Service competition and product quality in the U.S. automobile industry
Jose A. Guajardo (Haas School of Business, University of California, Berkeley, Berkeley, California), Morris A. Cohen (The Wharton School, University of Pennsylvania, Philadelphia, Pennsylvania), Serguei Netessine (INSEAD, Singapore)
| Year of publication: |
July 2016
|
|---|---|
| Authors: | Tijerina Guajardo, José Alfredo ; Cohen, Morris A. ; Netessine, Serguei |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 62.2016, 7, p. 1860-1877
|
| Subject: | after-sales services | quality | competition | demand | econometrics | USA | United States | Dienstleistungsqualität | Service quality | Produktqualität | Product quality | Kfz-Industrie | Automotive industry | Wettbewerb | Competition | Nachfrage | Demand | Produktdifferenzierung | Product differentiation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/mnsc.2015.2195 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011518598