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Measuring the effect of queues on customer purchases
Lu, Yina; Musalem, Andrés; Olivares, Marcelo; … - In: Management science : journal of the Institute for … 59 (2013) 8, pp. 1743-1763
Persistent link: https://www.econbiz.de/10009788989
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Consumer learning from own experience and social information : an experimental study
Davis, Andrew M.; Gaur, Vishal; Kim, Dayoung - In: Management science : journal of the Institute for … 67 (2021) 5, pp. 2924-2943
Persistent link: https://www.econbiz.de/10012550056
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The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.; Campbell, Dennis W.; Frei, Frances X. - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
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A branch-and-cut method for dynamic decision making under joint chance constraints
Zhang, Minjiao; Küçükyavuz, Simge; Goel, Saumya - In: Management science : journal of the Institute for … 60 (2014) 5, pp. 1317-1333
Persistent link: https://www.econbiz.de/10010369811
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Resource pooling and allocation policies to deliver differentiated service
Zhong, Yuanguang; Zheng, Zhichao; Chou, Mabel C.; Teo, … - In: Management science : journal of the Institute for … 64 (2018) 4, pp. 1555-1573
Persistent link: https://www.econbiz.de/10011855607
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Appointment scheduling with limited distributional information
Mak, Ho-Yin; Ying, Rong; Zhang, Jiawei - In: Management science : journal of the Institute for … 61 (2015) 2, pp. 316-334
Persistent link: https://www.econbiz.de/10010490877
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Cleaning house : the impact of information technology monitoring on employee theft and productivity
Pierce, Lamar; Snow, Daniel; McAfee, Andrew - In: Management science : journal of the Institute for … 61 (2015) 10, pp. 2299-2319
Persistent link: https://www.econbiz.de/10011386118
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Waiting patiently : an empirical study of queue abandonment in an emergency department
Batt, Robert J.; Terwiesch, Christian - In: Management science : journal of the Institute for … 61 (2015) 1, pp. 39-59
Persistent link: https://www.econbiz.de/10010496085
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A model of queue scalping
Yang, Luyi; Wang, Zhongbin; Cui, Shiliang - In: Management science : journal of the Institute for … 67 (2021) 11, pp. 6803-6821
Persistent link: https://www.econbiz.de/10012703709
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The variance learning curve
Bavafa, Hessam; Jónas Oddur Jónasson - In: Management science : journal of the Institute for … 67 (2021) 5, pp. 3104-3116
Persistent link: https://www.econbiz.de/10012581309