On 15 December 2000, the International Organisation for Standardisation published a new series of ISO 9000 standards. There are significant changes in this third edition standard. Several specific surveys and analysis revealed the key concerned areas of the certified companies and the...

Plots the quality journey of BT Northern Ireland (BTNI), which spans the past decade and embraces Total Quality Management, company‐wide registration to ISO 9000 and the all‐encompassing European Quality Model. Emphasizes the opportunities afforded by the internal audit function in achieving...

Many Irish organisations have embraced business excellence and ISO 9000 as concepts to deliver sustainable quality systems. The aim of this paper is to offer perspectives on both concepts in an Irish context and see which offers the best hope of delivering and sustaining a quality system. In...

Presents a review and examination of internal auditing based on research and practical experience gained in a medium‐sized chemical manufacturer over a period of four years. Discusses benefits of management auditing and proposes a structured approach to efficient and effective audits. Analyses...

It is difficult to start this new year for thejournal without a reference to thehorrendous events of 11 September 2001which have touched all of us. Our sympathiesgo out to all those killed, suffering and indeedredundant as a result of such monstrous actsthat it makes any claim for us to...

America has a long history of environmental awareness which evolved as the country grew and changed during the past 300 years. Today, an environmental concern by the people of the country is mainstream and therefore has become an integral part of corporate America. Explores the development,...